Flexible, Secure, and 100% Eco-Friendly Delivery 🌱

At Piñago, we’ve reimagined delivery to be simple, secure, and environmentally responsible.

All our products are shipped in handcrafted reusable bags and delivered using a 100% electric fleet. Enjoy a convenient and sustainable experience without compromising on service quality.

📦 DELIVERY & RETURNS

📍 Where do we deliver?

We offer delivery in Montreal and surrounding areas, straight to your:
  • ✅ Home (in-person delivery required)
  • ✅ Airport (scheduled based on your arrival and departure time)
  • ✅ Hotel (option to leave at the concierge – see details below)
  • ✅ Short-term rental (Airbnb and other temporary accommodations)
  • ✅ Student residence

💡 Hotel or secured building deliveries:

If your location has a concierge or security service, please check the designated box in your cart and provide the responsible person's name. Make sure to inform them about your package’s arrival.

💡 Smart locker deliveries:

If space is available, your package will be securely placed in a locker. During checkout, indicate if you prefer this option. Note: Ensure you have access to the locker account, as our couriers do not have access codes once the package delivered.

🚚 DELIVERY SCHEDULE & OPTIONS

📅 Deliveries and returns available 7 days a week

Regardless of your chosen delivery method, your order will arrive the evening before your first rental day, between 5 PM and 10 PM.

📍 Exceptions:

Airport, hotel, or short-term rental → Delivery and return occur on the same day, based on the details you provide.

💡 Example of standard delivery:

Your rental start date is March 9 → Your package will be delivered on March 8 in the evening.

💡 Example of return:

Your last rental day is March 15 → We will collect your order on March 16 between 8 AM and 6 PM.

✋ Home delivery (mandatory):

Home deliveries require in-person reception between 5 PM and 10 PM.

✈️ Airport / Hotel / Short-term rental

Please include the following details in your order:
  • 📌 Arrival and departure time (flight, hotel, or rental)
  • 📌 Room number (if applicable)

This ensures we can provide service at the right time.

💰 Delivery Fees

✨ Returns are always free!
  • 🚪 Delivery with signature: $20
  • ✈️ Airport delivery: $30
🎉 Free delivery for rentals of 4 days or more:
  • ✅ Urban Nomad (+4 days)
  • ✅ Jet-Setter (+7 days)

⚠️ Delivery Refusal, Unclaimed Packages, or Incorrect Address

❌ If you refuse your package, fail to respond after multiple delivery attempts, or do not pick it up from a designated location, it will be returned to our warehouse. Additional fees may apply for re-delivery.

💡 Ensure your address is correct and that someone is available to receive your order.

Piñago offers a flexible, reliable, and eco-conscious rental experience. Enjoy hassle-free delivery and a service tailored to your lifestyle! 🌿📦

Any questions? contact us at: info@pinagorentals.com